Our business center in Dominican Republic is equipped with cutting-edge technology and qualified agents, able to support the client in all their outsourcing needs.

Our agents are able to work in the most popular languages (English, Spanish, French, Italian).

All agents are highly educated and have a low turn-over rate. It is also possible to provide agents who have advanced skills in software development, technical product sales, etc.

State of the art infrastructure

All work centers and operator stations are equipped with state-of-the-art infrastructure: PCs, campaign management software, CTI systems functioning with Voice-Over Internet Protocol (VOIP). The call centre is equipped with high-speed fiber optic connections and international facilities.

The call centre works with any Freefone or toll numbers within most countries networks. An Automatic Call Distribution (ACD) system allows you to locate the best agent for skill/availability based on the number called, the caller, and the choices placed from the interactive voice menu.

The campaign management software used enables calls to be made manually or automatically depending on the availability of agents.

Clients can monitor the performance of the campaign through a simple web system verifying the calls made, the results, the dispatched contracts, the arranged appointments, etc. It is also possible to monitor the calls of any agent from any location.

The training of agents can be carried out through our own facilites, agents can be supported by a client supervisor who can monitor the calls and suggest script improvements.